Refund Policy

1. Creative, Digital, Marketing, and Custom Services

Projects Under $500

Projects under $500 require 100% payment before work begins.

All purchases are covered by the 30-day money-back guarantee: you may request a full refund within 30 days of your order date by contacting our support team through the Contact page.

After the 30-day window, once FSO has begun work on a project, payments for completed work, reserved time, and non-recoverable costs may no longer be refundable, and refund requests are reviewed individually.

This includes work such as:

• Graphic design
• Flyers
• Promotional graphics
• Social media assets
• Website design
• Website updates
• Brand enhancement
• Digital marketing
• Marketing campaigns
• Creative consulting
• Event promotional materials
• Other custom services

2. Projects $500 and Over

Projects totaling $500 or more generally require a 50% deposit before work begins.

The 30-day money-back guarantee also applies to deposits: you may request a refund within 30 days of your order date by contacting our support team. After that window, once work has begun, the deposit may be non-refundable to the extent it compensates FSO for time, planning, production, scheduling, and resources already committed to the project.

The remaining balance is due according to the applicable project agreement.

3. Cancellation Before Work Begins

If a customer cancels a project before FSO begins work, FSO may determine whether any payment can be refunded based on:

• Whether work has already been performed
• Administrative time
• Scheduling commitments
• Third-party expenses
• Materials or services already purchased
• The applicable project agreement

Any approved refund may be reduced by non-recoverable costs already incurred.

4. Client Delays

Payments are not automatically refundable because a client delays providing:

• Content
• Photos
• Logos
• Access
• Approvals
• Information
• Feedback
• Required materials

Significant delays may require rescheduling or additional fees.

5. Revision and Change Requests

Dissatisfaction with a design does not automatically qualify for a refund.

FSO will make revisions according to the scope agreed upon for the project.

Requests outside the original scope may require additional payment.

6. Event Tickets

Event tickets purchased through the FSO website checkout are covered by the 30-day money-back guarantee: you may request a refund within 30 days of your order date by contacting our support team through the Contact page.

If FSO cancels an event, FSO may issue a refund, credit, transfer, or other remedy according to the circumstances of the cancellation.

If an event is postponed, tickets may remain valid for the rescheduled date.

Tickets purchased through a third-party ticketing provider (such as Eventbrite) are subject to that provider's refund policy.

Any event-specific refund policy displayed at checkout will control over this general policy.

7. FSO Memberships

Memberships may be recurring.

New membership purchases are covered by the 30-day money-back guarantee: you may request a refund within 30 days of your order date by contacting our support team through the Contact page.

Members may cancel future recurring renewals at any time through their account or according to the cancellation process provided by FSO.

Cancellation stops future renewals; access continues until the end of the current paid period.

After the 30-day window, refund requests for a current membership period are reviewed individually.

8. Sponsorships

Sponsorship payments are governed by the applicable sponsorship agreement.

Once sponsorship benefits, advertising, promotion, event placement, production, or other sponsorship-related work has begun, payments may be non-refundable.

If FSO cancels an event, FSO may provide a refund, credit, transfer, replacement sponsorship opportunity, or other remedy according to the sponsorship agreement and circumstances.

9. Third-Party Purchases

If a transaction is processed directly through a third-party provider, that provider's refund and cancellation procedures may also apply.

10. Approved Refunds

When a refund is approved, refunds will generally be issued to the original payment method.

Processing times may vary depending on the payment processor or financial institution.

11. Refund Requests

For purchases made through the website checkout (memberships, event tickets, and other orders), request a refund within 30 days of your order date by contacting our support team through the Contact page.

For all other purchases, refund requests should be submitted to:

Email: info@gatheratfso.com

Subject line: Refund Request

Include:

• Name
• Email used for purchase
• Purchase or project
• Date of purchase
• Amount paid
• Reason for request
• Supporting information, if applicable

FSO will review requests individually when the applicable policy permits discretion.